Refund Policy

Trial first

Where a trial is available, we expect you to use it to confirm compatibility, channel quality, and device support before choosing a subscription.

Support review

Questions about payments, activation, or technical access are reviewed by support case by case.

Eligibility

Any refund review depends on the circumstances of the order, activation status, and service usage.

• We may ask for order details or troubleshooting context before approving a request.
• Any fraud, chargeback abuse, or policy breach can void refund eligibility.

Processing time

Approved refunds are returned through the original payment method whenever possible. Bank or card processing times can vary after we submit the refund.

Non-refundable cases

Custom service work, completed setup sessions, and actively used subscriptions may be non-refundable unless local law requires otherwise.

How to request a refund

Use the support details provided during checkout or reply to your order confirmation with your order number, date of purchase, and the reason for the request.